At Criterion Claim Solutions, we work hard to be recognized as more than just a processor of insurance claims. Because we truly believe that each of our clients is unique and has unique needs when it comes to claim services, we strive to establish long-term relationships through our customized services. This isn’t just an empty promise at Criterion…it’s the foundation upon which we do business. Read on to see how we live up to this through our Philosophies, and Standards.
Criterion’s Philosophies
We live up to our name at Criterion Claim Solutions. “Criterion” is a standard on which a judgment or decision is based, and a measure of value. Our promise to you is that we will not only live up to the standards you expect of us, but also that we will exceed your measure of service needs.
We invest time and personalized attention in each of our customers. At Criterion Claim Solutions, we guarantee that we will devote the time necessary to fully understand your unique business needs…whether those needs are routine or complex. Although we offer large company services, we still hold small company values.
We fit our processes and procedures to your requirements, rather than expecting you to settle for a one size fits all approach. To do so, we formulate the right combination of knowledge, skill, experience, and technology for every client. And, we promise that each and every claim will be handled timely and appropriately.
Criterion’s Standards
At Criterion Claim Solutions, our only business is providing effective claim management services…and we base our standards upon this fact. What makes Criterion stand out among other third party administrators?
We are independently owned, and not affiliated with any insurer, or other industry firm. Our ultimate loyalty is to our customers, and not to a parent company somewhere that considers us simply a profit center.
Our savvy management team is professional, experienced, and knowledgeable. All of us at Criterion believe in handling each claim based on values of consistency, fairness, efficiency, and accuracy.
We have put together an excellent staff of claim professionals, and provide them with the resources they need to do their job. We maintain claim caseloads that are significantly below industry averages, and this allows our claim specialists the time to manage your claims more quickly and efficiently.
The members of our staff are licensed in various states, and have the experience and savvy to handle your claims the way they should be – fairly, accurately, and consistently.
Our state-of-the-art claim data management system provides solutions for most any claim outsourcing needs.
For references or additional information, please contact us at ccs@criterionclaim.com.
