Our People

Our greatest asset at Criterion Claim Solutions is our staff of talented claim professionals. Their specialized knowledge, dedication, customer service skills, and understanding of each program truly set us apart from other TPA's.

Our people have a proven record of exceptional service, doing what it takes to get the job done right, and of developing strong relationships with our clients. We continually work to attract the very best people available, and then we make every effort to make sure they have the resources they need to do a great job. By maintaining caseloads that are below industry averages, our claim specialists have the time to do the best job possible.

We understand that the best resolution to any claim is a direct result of hands-on, active file management. While local independent adjusters may be used to gather information in the field, analysis of that information and management of the claim is always our responsibility. From the initial analysis of coverage and investigation, through the medical management, litigation management, and claim resolutions, our claim professionals are dedicated to resolving each claim in the most effective, cost conscious manner. Our approach results in better settlements, more timely handling of claims, and overall cost savings.

By combining the superior level of service that typically comes from a small company with the resouces and technology of many larger firms, we feel that we truly offer "the best of both worlds".