CRITERION claim solutions

Managing risk is an important, yet complex process. At Criterion Claim Solutions,
we value the trust you give us to handle your claim. We bring together the resources, people, and technology to ensure your claims are handled efficiently and professionally. We specialize in the area of transportation, including Liability,
Physical Damage & Cargo claims, as well as General Liability and other lines.

Every one of your claims is our priority. Whether it involves routine property damage, a fuel spill with environmental damages, or catastrophic injuries, we handle each claim with care. We understand that directing a thorough and timely investigation of the facts is critical in controlling damages, and every loss is investigated to determine your insured’s comparative liability. We have put together a nationwide network of local independent adjusters, investigators, and damage appraisers to get the right people involved when and where they need to be.

As transportation experts, we also understand the importance of lease provisions and operating authority, and how they can affect the determination of legal responsibility for damages. Our claim specialists are familiar with fleet operations, owner-operators, bob-tail and non-trucking liability, tow trucks, taxis & limos, public transportation, and other unique coverage issues.

We also understand transportation litigation, and will closely manage your claims when and if a lawsuit is filed. We have access to knowledgeable transportation defense attorneys, accident reconstruction and other experts, and the various resources needed to defend your insureds. We understand that the selection of venue, federal and state filings, leases and operating agreements can dramatically affect the outcome of a claim or lawsuit.

In the event of an accident, Criterion Claim Solutions offers you the confidence that your interests and those of your policyholders will be protected.

At Criterion Claim Solutions we know trucks, tractors, trailers, containers, and intermodal equipment. We maintain a nationwide network of expert independent heavy equipment damage specialists to call upon when your insured’s vehicle is damaged. In many cases they are able to utilize fleet price discounts on repair parts and preferred labor rates in order to control damages.

We take the extra steps to make sure each claim is handled appropriately. These can include reviewing and analyzing towing and recovery charges, along with any coverage limitations, to determine what is reasonable and what is owed. We will make sure that betterment and depreciation are applied to vehicle repair costs when appropriate. In the event of a total loss, we will thoroughly evaluate the vehicle and its specifications to determine the reasonable market value. We will verify the ownership of each vehicle, as well as identify any lienholders, to make sure the proper parties are protected.

We understand that getting your insured’s vehicle repaired and back on the road as quickly as possible is critical – to them and to you.

At Criterion Claim Solutions we understand that a quick response can make the difference between a claim for limited cargo damages and a total cargo loss. Particularly if the load involves perishable or time sensitive goods, it needs immediate attention.

We also understand that it is critical to identify the shipper, the consignee/receiver, ownership, and actual value of each load. We will review the Bill of Lading, Freight Bills, Invoices, and other shipping documents to determine the terms of shipment and establish legal liability. Our cargo claim specialists understand the Carmack Amendment and other governing laws, and how they can affect your cargo claims.

We have handled all types of cargo losses, including general freight, flatbed operations, refrigerated and temperature controlled loads, LTL, household goods, and various specialized risks such as pharmaceutical products, bank couriers, auto transport, and international shipments.

We understand that cargo policies can vary considerably, and will make certain that your coverage provisions and limitations are applied to each claim.

At Criterion Claim Solutions our staff has the expertise and background to handle your General Liability claims, whether those involve standard or specialized risks. Our experience includes such specialized niche programs as Amusements, Special Events, Municipalities and School Boards, and even Movie Production companies.

Our claim handling also extends to Garage Liability, Dealers Open Lot, various Inland Marine Programs, Workers Compensation, Fine Arts, and Bonds.