About Us

Clients and Partners

Because we truly believe that each client is unique and has unique needs when it comes to claim services, we strive to establish long-term relationships through our customized services. This isn’t just an empty promise at Criterion, it’s the foundation upon which we do business.

The Best Talent in Omaha

We have recruited some of the best talent in Omaha who have years of knowledge in the insurance and claims business. We focus on collaboration: not just within the team here at Criterion, but also with our clients. As the insurance industry is constantly changing, we feel that it is imperative to work closely with our clients to formulate strategic claims solutions to ensure the best possible outcome for all parties involved.

An Asset to Your Organization

As a TPA, our philosophy is to work as if we are our clients’ own claim department. We feel that it is important to work with Underwriting and Risk Management in a way that helps to control costs from the beginning to the end. We have years of experience interpreting policy language, and feel that proves to be invaluable to assisting your Underwriting team when executing policies and/or putting together manuscript forms.

In addition, it is equally important to have an open line of communication with your Risk Management team; by relaying trends, questionable findings, non-cooperation of insureds, and more to your risk managers. We can be a great asset with assisting your organization with policy reviews. Our staff is forward thinking and all ideas are welcome as we collaborate with our team and with our clients. We understand our industry and know the importance of staying up to speed with changing trends and evolution of business practices to ensure the most efficient way to handle our client’s claims needs.

“My expectations regarding Criterion Claim Solutions of Omaha have been surpassed. I am impressed by their knowledge of our line of business, the quality of their staff, and the way they manage our claims effectively. Criterion has become one of our most trusted and valued partners.”

Scott McCrae, President

County Hall Insurance Company, Inc., a Risk Retention Group

“We initially only worked with Criterion on one account but were impressed with their service and professionalism and have since expanded our relationship with them knowing that risks will be well managed by the team there.”

Jon Sitwell, Head of Claims and Compliance

White Oak – Underwriting Agency

Talk to Us About Handling Your Claims
Whether you’re a national insurance carrier, a niche-oriented program, big or small, we are committed to develop a plan of action that is tailored to your business model and needs.