About Us

Clients and Partners

Because we truly believe that each client is unique and has unique needs when it comes to claim services, we strive to establish long-term relationships through our customized services. This isn’t just an empty promise at Criterion, it’s the foundation upon which we do business.

The Best Talent in Omaha

We have recruited some of the best talent in Omaha who have years of knowledge in the insurance and claims business. We focus on collaboration: not just within the team here at Criterion, but also with our clients. As the insurance industry is constantly changing, we feel that it is imperative to work closely with our clients to formulate strategic claims solutions to ensure the best possible outcome for all parties involved.

An Asset to Your Organization

As a TPA, our philosophy is to work as if we are our clients’ own claim department. We feel that it is important to work with Underwriting and Risk Management in a way that helps to control costs from the beginning to the end. We have years of experience interpreting policy language, and feel that proves to be invaluable to assisting your Underwriting team when executing policies and/or putting together manuscript forms.

In addition, it is equally important to have an open line of communication with your Risk Management team; by relaying trends, questionable findings, non-cooperation of insureds, and more to your risk managers. We can be a great asset with assisting your organization with policy reviews. Our staff is forward thinking and all ideas are welcome as we collaborate with our team and with our clients. We understand our industry and know the importance of staying up to speed with changing trends and evolution of business practices to ensure the most efficient way to handle our client’s claims needs.

“My expectations regarding Criterion Claim Solutions of Omaha have been surpassed. I am impressed by their knowledge of our line of business, the quality of their staff, and the way they manage our claims effectively. Criterion has become one of our most trusted and valued partners.”

Scott McCrae, President

County Hall Insurance Company, Inc., a Risk Retention Group

“Criterion was appointed to manage our transportation liability claims. As an insurance carrier, our insureds’ experience during the claim handling process determines how they perceive our program; we are pleased with Criterion’s ability to treat our insureds as their own clients. Criterion’s customer service is excellent which reinforces our client and agency base loyalty towards our brand.”

Brenda Guffey, President

Spirit Commercial Auto RRG

“Criterion handles claims for our two largest in-house RRGs and several other programs. They have been instrumental in communication with our underwriting and risk management departments to better develop and increase underwriting profit. Whenever setting up a program with insurance carriers, we insist on having Criterion as the TPA. They are a definite “value add” to our overall bottom line as well as a true business partner.”

Matt Simon, COO

CTC Transportation Insurance Services

Talk to Us About Handling Your Claims
Whether you’re a national insurance carrier, a niche-oriented program, big or small, we are committed to develop a plan of action that is tailored to your business model and needs.