Physical Damage
Claim Solutions

At Criterion we know trucks, tractors, trailers, containers/chassis, and intermodal equipment.

Clients and Partners

We understand that getting your insured’s vehicle repaired and back on the road as quickly as possible is critical to them and to you.

Review and Analysis

We take the extra steps to make sure each claim is handled appropriately. This includes reviewing and analyzing towing and recovery charges, along with any coverage limitations, to determine what is reasonable and what is owed.

Repairs and Total Losses

We will make sure that betterment and depreciation are applied to vehicle repair costs when appropriate. In the event of a total loss, we will thoroughly evaluate the vehicle and its specifications to determine the reasonable market value. And, we partner with national salvage buyers to ensure we see the best return on total losses.


We will verify the ownership of each vehicle, as well as identify any lienholders, to make sure the proper parties are protected.

“We initially only worked with Criterion on one account but were impressed with their service and professionalism and have since expanded our relationship with them knowing that risks will be well managed by the team there.”

Jon Sitwell, Head of Claims and Compliance

White Oak – Underwriting Agency

Talk to Us About Handling Your Claims

Whether you’re a national insurance carrier, a niche-oriented program, big or small, we are committed to develop a plan of action that is tailored to your business model and needs.