Physical Damage
Claim Solutions

At Criterion we know trucks, tractors, trailers, containers/chassis, and intermodal equipment.

Clients and Partners

We understand that getting your insured’s vehicle repaired and back on the road as quickly as possible is critical to them and to you.

Review and Analysis

We take the extra steps to make sure each claim is handled appropriately. This includes reviewing and analyzing towing and recovery charges, along with any coverage limitations, to determine what is reasonable and what is owed.

Repairs and Total Losses

We will make sure that betterment and depreciation are applied to vehicle repair costs when appropriate. In the event of a total loss, we will thoroughly evaluate the vehicle and its specifications to determine the reasonable market value. And, we partner with national salvage buyers to ensure we see the best return on total losses.


We will verify the ownership of each vehicle, as well as identify any lienholders, to make sure the proper parties are protected.

“My expectations regarding Criterion Claim Solutions of Omaha have been surpassed. I am impressed by their knowledge of our line of business, the quality of their staff, and the way they manage our claims effectively. Criterion has become one of our most trusted and valued partners.”

Scott McCrae, President

County Hall Insurance Company, Inc., a Risk Retention Group

“Criterion was appointed to manage our transportation liability claims. As an insurance carrier, our insureds’ experience during the claim handling process determines how they perceive our program; we are pleased with Criterion’s ability to treat our insureds as their own clients. Criterion’s customer service is excellent which reinforces our client and agency base loyalty towards our brand.”

Brenda Guffey, Former President

CTC Transportation Insurance Services

“Criterion handles claims for our two largest in-house RRGs and several other programs. They have been instrumental in communication with our underwriting and risk management departments to better develop and increase underwriting profit. Whenever setting up a program with insurance carriers, we insist on having Criterion as the TPA. They are a definite “value add” to our overall bottom line as well as a true business partner.”

Matt Simon, President

Spirit Commercial Auto RRG

Talk to Us About Handling Your Claims
Whether you’re a national insurance carrier, a niche-oriented program, big or small, we are committed to develop a plan of action that is tailored to your business model and needs.