Cargo Claim Solutions

Our team understands the nuances and relationships within the cargo claims process.

Clients and Partners

Here at Criterion we understand that immediate attention to your claim can mean the difference between the cargo being deemed a total loss, or the claim being mitigated significantly, especially when dealing with cargo that is perishable or time sensitive.


We understand that it is critical to identify the shipper, consignee/receiver, ownership of the load, and its value, and to apply the Carmack Amendment to each claim accordingly. We will obtain and review all the necessary shipping documents including Bills of Lading, Load Confirmations, Invoices, Freight Bills, and any other information necessary to appropriately handle your claim. We also have an extensive list of salvage buyers able to handle your salvage needs across the entire U.S.

Cargo Losses

We have handled all types of cargo losses, including general freight, flatbed operations, refrigerated and temperature controlled loads, LTL, household goods. In addition to various specialized risks such as pharmaceutical products, bank couriers, auto transport, and international shipments.

“We initially only worked with Criterion on one account but were impressed with their service and professionalism and have since expanded our relationship with them knowing that risks will be well managed by the team there.”

Jon Sitwell, Head of Claims and Compliance

White Oak – Underwriting Agency

Talk to Us About Handling Your Claims

Whether you’re a national insurance carrier, a niche-oriented program, big or small, we are committed to develop a plan of action that is tailored to your business model and needs.